Shipping

• Most of the time we use Australia Post (Express Post in particular) or FedEx for projector under 5Kg cubic weight. We also use the following Courier Services: Allied Express, Couriers Please, Direct Freight, Fastway, Star Track Express, Toll Ipec.
• During delivery, if recipient is not at the premises, courier will either redeliver or drop off the parcel to the pickup point closest to you. For Australia Post, parcel will be dropped off at the nearest post office. 

• Estimated delivery time as a guide is 

1-2 business day to Sydney, Brisbane/Gold Coast Metro, Melbourne Metro; 

2-3 business days to Adelaide Metro;
3-6 business days to Hobart Metro.

6-8 business days to Perth, Darwin 
Other outer area may take longer time, projector screen will also take longer time as it as a bulky item. 

• Free Freight offer for purchase over $150 and for metropolitan area in major city only.
• For Projector Screen, freight charge applied for outer area. 
• Insurance is included for all freight Free of Charge. 

• Please provide a non PO Box address if possible as courier cannot access to PO Boxes.

• Delivery are made during business hours at any time. Please make sure someone is present at the premise during time of delivery. If after 2 delivery attempts by courier, a redelivery is required, a redelivery charge will be applied to the buyer.

• Item are to be packaged properly, chances of a Dead on Arrival is minimal, in the case that it happens, please inform us within 3 days. Also please return to us with its original packaging in 5 days.

Warranty & Return

• All items sold from My Projectors come with Australian manufacturer's warranty (We do not sell Grey Import) . Warranty period is stated in the listing, if you're uncertain, please feel free to contact us or the manufacturer.

• For manufacturer's warranty , Warranty claim can be made directly with manufacturer or us. If contact are made directly to manufacturer/ vendor, it will expedite the process. Alternatively, customer can contact us.

Benq Australia: 1300 130 336

Epson Australia: 1300 361 054

LG Australia: 1300 54 2273

Nec Australia: 131 632

Panasonic Australia: 132 600

Optoma Australia:  There are two service center for Optoma Australia. Please contact My Projectors first at 1300 652 889   

Sony Australia: 1300 137 669

Viewsonic Australia: 1800 880 818 

• Warranty will not cover if product have been misused or tampered or not used according to instruction.

• No refund will be given if buyers change their mind or because of incorrect choice. Buyer have to bear cost of return item to base.

• If NEW item (except projector screens) are to be returned, there will be a 10% restocking fee and must be return within 5 days. It must not be open, must be in its original packaging and brand new condition. We reserve the right to deny return if product does not meet above mentioned condition. Please choose carefully before placing order.

• If item is confirmed Dead on Arrival, we will arrange courier to pick up. If buyer use own courier, we will reimburse up to a reasonable amount.

• Under the warranty period, if return item are found not to be faulty, there will be a process and examination fee of $85, Buyer have to bear the cost of sending item back. 

• My Projectors provide general sales information only, please make sure item you purchase is compatible with your existing system. My Projectors is not responsible for any compatibility issue.  My Projectors reserve the right not to accept any return.

• While the best effort are made to ensure every piece of information, pictures are correct/accurate, My Projectors cannot be accountable for any Errors.